Human Race – the UK’s leading mass participation sports event business with over 50 events in an expanding portfolio – is looking for an Operations Manager. The role requires a driven individual to deliver events to a high standard across the company’s portfolio including running, swimming, cycling and triathlon.
Purpose of the role:
- To manage the delivery of events within the Human Race portfolio and to ensure that events are delivered to a high specification, therefore continuing to uphold the company’s reputation in the marketplace.
- To ensure that each event is planned and organised in advance to facilitate a smooth and efficiently run event on the day.
- To ensure that each event adheres and complies with health and safety requirements.
- To help to research and develop new event concepts and venues
Main responsibilities of the job and key duties:
- To organise and manage a number of events within the existing Human Race portfolio at Event Director level.
- To produce all required event documentation including, but not limited to, route maps, site plans, operations manuals, health & safety documentation, staff responsibilities, traffic management plans etc.
- To manage the relationships required to ensure the success of an event e.g. with venues, councils, suppliers, SAG etc.
- To ensure that all permissions, risk assessments etc are completed and submitted in a timely fashion.
- To manage the event site and route throughout set up, event day(s) and break down; including managing all infrastructure, suppliers, and personnel.
- To ensure the events adhere to safe working practices and procedures, documenting and communicating those practices where necessary.
- To take the lead on site and brief and manage the event day crew.
- To identify opportunities to improve operational and service methods and procedures.
- To assist in the management of all Human Race equipment both on site at events and in storage throughout the year.
- To manage suppliers to ensure that they provide an efficient and effective service whilst staying within budgeted limits.
- To liaise with the Marketing and Customer Service departments to ensure all relevant information is communicated.
- To manage event budgets and report to the Senior Management Team where required.
- To assess new venues / routes for events and to work with the Senior Management Team to identify new event opportunities and concepts.
Key relationships:
- With the Operations Director, Senior Operations Manager & the rest of the Operations Team to ensure the successful delivery of events.
- With Event Day operations staff and crew.
- With all event stakeholders such as venues, councils, SAG members, residents and businesses, participants, contractors, volunteers etc.
Skills and abilities required for the role:
- Plan and organise events to a high standard.
- Communicate clearly and concisely, both orally and in writing.
- Interact courteously and effectively with the participants, staff, contractors and the public.
- Analyse problems, identify alternative solutions, and propose & implement actions / recommendations.
- Deal effectively with challenging queries and situations.
- Manage sensitive and confidential matters or situations.
- Plan and deliver events on budget.
- Provide administrative and professional leadership and direction for temporary event crew and contractors.
- Research, analyse, and evaluate new service delivery methods, procedures, and techniques.
- Exercise good judgment, flexibility, creativity and sensitivity in response to changing situations and needs.
- Establish, maintain, and foster positive and harmonious working relationships with those contacted in the course of work.
Competencies:
- Self-confidence
- Flexibility
- Focus on quality
- Prioritise participant experience
- Leadership
- Ambition
Relevant experience for the role:
- 2 + years’ experience of organising mass participation sports events at either Operations Manager or Event Director level.
- Proven ability to work with efficiency, flexibility and good humour.
- Team player, resourceful and with an ability to work using own initiative.
- Clear, efficient and effective decision making skills.
Other significant role requirements (any other factors which have a bearing on a candidate’s ability to perform):
- A car owner + driver (full driving licence).
- Willing to work weekends & unsociable hours, including staying away from home.
- Confidence to drive a van.
- A love of sport, particularly running, swimming, cycling, triathlon and an energetic disposition.
Technical knowledge:
- First aid
- Health & safety
- People management:
- Event organisation & delivery experience is essential
Qualifications:
- To degree level
- Applicants should also document any additional relevant qualifications clearly.
Salary:
£28k per annum
To apply, submit an application including a covering letter and CV by 10 November 2013 via email to:
kirsty.wilde[at]humanrace.co.uk; or by post to:
Kirsty Wilde
Human Race
Units 6 & 7
Typhoon Business Centre
Oakcroft Road
Chessington
KT9 1RH
Interviews will take place w/c 18th or 25th November 2013.
Human Race is the UK’s largest and most diverse mass participation events company; owning and delivering over 50 events in triathlon, cycling, running, duathlon and open water swimming for over 70,000 participants of all abilities and ages each year. The company’s prestigious portfolio of events includes 11 triathlons, nine cycling events, 10 running events, 7 open water swims, 6 kid’s events.
These events bring together an active community of people taking part in sporting events for reasons ranging from fitness, competition, charity, health, fun or to simply finish. The participants vary from nervous first timers from 4 to 80 through to World Champions. Collectively, the events raise millions of pounds for hundreds of charities.
