Today, Wiggle has added another spoke to its retail offering with the launch of ‘Wiggle Bike Service & Repair’ as a pilot within the M25 – the motorway that encircles London.
Cyclists in the UK capital can have their bikes serviced and repaired courtesy of Wiggle Bike Service & Repair. Cyclists can simply book online around the clock, 7 days a week at wigglebikeservice.com to arrange for their bike to be collected and then returned to the same or different address within the M25.
The bike will then be serviced or repaired and returned within three days.
Wiggle is piloting this offering across London in partnership with havebike – a premier cycle services provider, that is entrusted with London’s Ambulance, Police and Fire Service bikes. According to Wiggle, this pedigree ensures that Wiggle’s customers get the best service they have come to expect from the Wiggle brand.
Wiggle Bike Service & Repair aims to cater for the needs of the whole cycling community offering three servicing options and two annual bike service plans. These have been designed to ensure a thorough service, and ‘the bike will feel different when returned to the customer’. As the company adds, ‘The annual service plans provide 12 months’ peace of mind and top bike performance.’
Stefan Barden, Wiggle CEO said, “Wiggle Bike Service & Repair is an exciting new pilot for the business. We are at heart an online sports retailer; the largest pure-play in Europe. However, we constantly strive to create and develop new and innovative services for our customers to add strength and depth to our comprehensive online offering.”
He continued, “‘Wiggle Bike Service & Repair’ offers our customers a fast, convenient and easy way to get their bike serviced and repaired. It is another example of our commitment to cycling and our strong connection with our customers.
“We will learn from this pilot and continue to develop our online and service offerings as a result. A premium offer requires premium partners: We are delighted to be launching this pilot in partnership with the bike service experts at havebike.”
Nick Brown, Managing Director of havebike added, “As a leading bicycle servicing company with an excellent reputation for quality, we can offer Wiggle customers’ unparalleled levels of professional service together with a personal touch, courtesy of our team of mechanics and cycle experts. We’re very excited to work with the dynamic and fast-growing cycle brand Wiggle and are looking forward to meeting Wiggle’s cycling community in the capital.”
