Triathlon England has opened up a tender process for a Club Management Platform. The national governing body, part of British Triathlon, is looking to appoint a company to deliver the brief as outlined in the tender document.
There are 567 clubs throughout England with 70,000 active club members. Triathlon England is looking to introduce a club management system to offer to its clubs providing better support and IT services, enhanced communication and increased engagement with people within clubs.
The organisation’s preference is to acquire an existing product that can be adapted with some custom changes and can integrate with existing Triathlon England systems.
To enable Triathlon England to shortlist a preferred delivery partner, the organisation is asking each company to provide a written proposal that outlines approach and suitability for the project, together with a portfolio. Triathlon England will then follow up further with a shortlist of selected agencies.
Project Brief
Deliver a system which as a minimum provides the following to clubs:
- An uncomplicated and easy to use system
- A modern, dynamic triathlon/club branded website which is mobile friendly
- Enables clubs to compliantly record and manage membership to their club and take membership/subs payments
- Administer online booking and payment for club training sessions
- Provide enhanced marketing & communication capability
- High levels of social media integration
- Full technical support and system management
- Be GDPR compliant
Deliver a system which as a minimum provides the following to Triathlon England/British Triathlon:
- Enables Triathlon England membership to be purchased alongside club membership
- Integrated data flow from club management system to the Triathlon England database with APIs available to facilitate club creation, validation checks etc
- Enables direct communication from Triathlon England to individual club members in a GDPR complaint manner
- Ability to track the user journey of a club member and general participation trends
- Provide three-way communication with Triathlon England, the club and its members
- Be GDPR compliant
Requirements
User testing focus groups with clubs should form part of the development process. It is also important that the selected company will be able to incorporate outcomes into its product. The build will meet level A of the Web Content Accessibility Guidelines (WCAG 2.0) as a minimum and be compatible with commonly used assistive technologies such as screen magnifiers and screen readers.
The design should be a mobile-first build which ensures cross browser compatibility across desktop, tablet and mobile and delivers a joined up and consistent user experience. Minimum browser compatibility should be defined. The design should not rely on third party plug-ins, for example Flash.
Budget
Triathlon England has a specific budget available for this project and is open to discussions around differing financial models. Those who would like to speak to the organisation about this budget, should not hesitate to get in touch. British Triathlon would like interested parties to submit proposals by 17:00 GMT on Friday 11th May, via email to paulgraham[at]britishtriathlon.org. Shortlisted companies will be contacted in the week commencing 21st May to invite them to pitch and present their product.
