Based in Boulder, Colorado, Newton Running is on the look-out for a Customer Service Specialist. The company is a world leader in the design, development, manufacture and sale of innovative natural running shoes. Principal job responsibilities include:
- Respond to customer service phone calls and e-mails regarding Newton Running products
- Educate customers on Newton Running products and natural running form
- Help build long term relationships with Newton Running customers
- Help customers determine which products are right for them
- Assist Customer Service team in meeting sales goals
- Assist with grassroots marketing initiatives
- Expeditiously process exchanges and returns
- Occasionally travel to assist events team at running and triathlon expos
Qualifications and skill requirements:
- Background in running and/or multisports
- Strong understanding of human physiology and biomechanics
- Exceptional written and verbal communication skills
- Attention to detail and extremely strong computer and data entry skills
- Understanding of athletic footwear, experience in specialty running retail a distinct advantage
Required personality traits:
- High customer service orientation
- Self-confident and exceptional interpersonal skills
- Attentive to detail and follow-through
- Friendly, outgoing, tolerant, patient
- Organized, proactive, hard worker
- Independent and self-directed and ability to move in a fast-paced environment
- Strong team player
- Driven, sincere and have a strong sense of ethics
Benefits are included; see newtonrunning.com for more information. Interested candidates should send a resume to runtowork2[at]newtonrunning.com . Newton Running is an equal opportunity employer.
