Event registration, timing and photography firm EnMotive has confirmed that its production, timing, and photography services will not be available from September 1, 2024 onwards.
Event registrations currently on EnMotive may continue using the platform through to December 31, 2024.
EnMotive has issued a statement to give a background on its decision to cease trading. The company is encouraging its existing customers to switch to event registration firm haku – with haku aiming to provide a migration path over to its registration offering.
Dear Valued Clients,
We regret to announce that the difficult decision was made to cease operations at EnMotive, effective September 1, 2024. This decision comes after 8 years of dedicated service to the industry, during which we have had the privilege of serving you.
As of August 31, 2024, we will discontinue delivering our services in timing, photography, production/race management, and equipment rental. Beginning September 1, 2024, we will no longer allow clients to create events for registration services. However, clients currently using our registration services will have the opportunity to maintain their current events through December 31, 2024, or until their event concludes, whichever is sooner.
The registration service will be maintained, but we will not be developing new features, providing minor bug fixes or providing customer support in assistance in setting up or managing your event during that time. Please note that starting January 1, 2025, we will disable the processing of registrations entirely.
We know having a reliable technology solution that meets your needs is critical to your events and organization. That’s why we are pleased to be partnering with haku to provide a clear migration path over to a new registration application. A leader in the endurance industry, haku will also be the chosen go-forward provider of the Gannett (Ventures Endurance) owned events as the registration technology provider. haku’s robust CRM-based solution is capable of supporting all event styles used by EnMotive clients.
To ensure a seamless transition, haku will offer positions to familiar EnMotive customer support, account management, and sales team members who have served you well. This change will take effect on September 1, 2024. haku is prepared to onboard EnMotive clients smoothly and swiftly. For more information, please refer to our Recommended Service Providers Document. haku will also reach out directly later today with details on the next steps and how they will ensure a smooth and successful transition.
During this transition period, we are committed to ensuring minimal disruption for our clients. You will still be able to access current and past data for your event through December 31, 2024. For events that have occurred on or after August 1, 2023, we will send you your participant data in a ZIP file, to the Client Admins we have on file for your event, containing one event per file. The transition of this data will begin after September 1, 2024. For clients that are still registering events on or after September 1, 2024, your data will be sent, upon the completion of your final event. For events prior to August 1, 2023, you will be able to access your data for your event through the admin portal through December 31, 2024, at which it no longer will be accessible. It is recommended to migrate to a new application with all your data before December 31, 2024.
We understand that this news may raise concerns and questions, and we apologize for any inconvenience this may cause. To that end, we have created this Frequently Asked Questions document that will help guide you with some of those concerns. We have also created a list of Recommended Service Providers to help guide you in a decision for your next partner. We deeply appreciate the trust you have placed in us over the years and the opportunity to serve you.
If you have any questions or need assistance during this transition, please do not hesitate to contact us at operations[at]enmotive.com. Our team is here to support you in any way we can through August 31, 2024.
Once again, thank you for your partnership and support over the years. It has been a privilege to serve you and we thank you for being a part of our journey.
The EnMotive Team
