During the peak shipping periods of what may have been the most challenging shipping year to date, BikeFlights.com, a bicycle shipping service and bike box supplier, has claimed to offer the best on-time delivery performance for bike, wheel and gear shipments when compared to major carriers.
“Like most companies, we’ve had to respond to a variety of new business challenges during this past year; and as many of us have experienced first-hand, shipping during the COVID-19 pandemic has been difficult,” said William Alcorn, President of BikeFlights.com.
“While everyone was staying home, we worked hard behind the scenes to improve our operations to ensure that we maintain the five-star service that our customers have come to expect.”
BikeFlights.com adds that it delivered customers’ shipments on time at rates of 98.8%, 96.4% and 97.3% respectively during three peak shipping periods of the pandemic in 2020. These results are claimed to be better than those of UPS, FedEx and the US Postal Service as tallied by ShipMatrix.
BikeFlights.com notes that it ‘works closely with UPS, the world’s top carrier, adding a level of service to give cyclists the best performance for shipping bikes, wheels and gear.’
“The pandemic brought challenges like large numbers of temporarily and permanently closed businesses, rising shipping costs and consistently record-breaking volumes of shipments,” continued Alcorn.
“We adapted by launching services like Preferred Handling, improving our monitoring of shipments and rolling out our new BikeFlights bike shipping boxes. We did this all while continuing to offer low shipping costs and excellent customer service to our individual consumer and business customers.”
BikeFlights.com claimed to consistently offer on-time delivery for most shipments throughout last year. On-time delivery percentages ranged from 96.34% to 99.07% during 2020.
Preferred Handling was soft launched in December of 2020. It gives more accountability for high value bikes, wheels and gear moving through the carrier system. All BikeFlights.com shipments automatically qualify for the Preferred Handling service upgrade when customers opt for US$1,000 or more of Premium Protection per box or case. Preferred Handling is available in most locations in the United States, Canada and the European Union.
‘New bike shipping boxes are also near the top of the list of BikeFlights.com’s 2020 improvements. With supply chains strained and used boxes more scarce than ever at local bike shops, BikeFlights innovative boxes are sturdy, recyclable and reusable and come in two sizes for shipping most types of bikes. They are available for purchase through BikeFlights.com’s online store and ship direct-to-consumer within one to three days to most locations within the continental US.’
