In September 2023, Shimano issued a safety notice for pre-July 2019 11-Speed Bonded HollowTech II Road Cranks, offering a voluntary recall for those who had purchased a crankset of this specification. This announcement followed a number of reported incidents of cranksets separating, and is anticipated to impact as many as 2.8 million Shimano customers globally.
4iiii Innovations works closely with the team at Shimano, with ‘ride ready’ Shimano cranksets available across its power meter range. Upon learning about the recall, the 4iiii team communicated support and guidance for any impacted 4iiii customers, offering a quick ‘factory install’ on any replacement cranks received from Shimano.
In demonstration support for its UK customers, 4iiii has announced that it will be offering a competitive turnaround time for those who choose a left-sided factory install power meter replacement, of only 3-5 days.
It’s not just existing 4iiii customers that can take advantage of this; the 4iiii team are offering the fast turnaround service and installation of its new Apple Find-My enabled PRECISION 3+ power meter for new customers too.
A ‘factory install’ allows customers to send in their left sided Shimano crank arm to have a 4iiii power meter installed. This service is offered locally in the UK, Spain, and Benelux. This allows for the installs to be done locally with a turnaround time of 3-5 days.
According to 4iiii, competitor brands are offering an equivalent turnaround service of 2-6 weeks, so this makes the 4iiii offer compelling and a fast way to get back up and riding with power. In addition, all 4iiii PRECISION 3+ Powermeters come with Apple Find My technology, a 3-year warranty, temperature compensation, and are IPX7 waterproof.
Phil White, CEO of 4iiii said “From the moment we first learned about the Shimano safety notice and voluntary recall, our priority has been to ensure our riders remain safe and their riding uninterrupted.
“We hope that the speed in which our team is able to support with a factory installation will attract new customers to the 4iiii brand, seeking both a premium Power Meter product and seamless return to the road.”
